Refund & Cancellation Policy

Effective date: October 2, 2026. Last updated: October 2, 2026.

Every Luma by Laura purchase is backed by a 60-day money-back guarantee, counted from the date you place your order. If you are not satisfied, you can return your product for a refund of the product price, minus the original shipping and handling fees.

How to request a return

  1. Contact us first through our contact form or at support@lumabylaura.com. Give us your name and order number. We will send you the return address and instructions. Please do not ship a return without contacting us first.
  2. Pack your return. Include the unused portion of the product or the empty bottle in its original box, along with the original invoice from your order confirmation email. If you no longer have the invoice, include a note with your full name.
  3. Ship it back. Return shipping costs are your responsibility. We recommend a service with tracking. We must receive the return within the 60-day window to qualify for a refund.
  4. Get your refund. After we receive and inspect your return, we will refund the product price, minus the original shipping and handling fees, to your original payment method. Your bank or card issuer may need several more business days to post it.

We cannot honor a refund without the original box or bottle.

Damaged, defective or incorrect items

If your order arrives damaged or defective, or you received the wrong item, contact us within 30 days of delivery with your order number and, if possible, a photo. We will replace the item or refund you.

Order cancellations

You can cancel an order before it ships by contacting us as soon as possible. Once an order has shipped it cannot be cancelled, but it can be returned under the guarantee above. Luma by Laura does not offer subscriptions, so there is no recurring billing to cancel.

Lost or stolen packages

We are not responsible for packages that the carrier confirms were delivered to the address entered at checkout. If your tracking shows delivery but you did not receive the package, contact us and we will share the delivery details so you can follow up with the carrier. Some international shipments are sent without tracking; see our Shipping Policy.

Contact us

Cloudalien Technologies LLC d/b/a Luma by Laura
PO Box 8695, Fleming Island, FL 32006, United States
Email: support@lumabylaura.com
Or use our contact form.