Shipping Policy
Effective date: October 2, 2026. Last updated: October 2, 2026.
Where we ship from
Orders ship from the United States.
Order processing
Orders typically ship within 1 to 3 business days (Monday to Friday, excluding U.S. holidays). This is a typical timeframe, not a guarantee. During busy periods processing may take longer, and we will contact you if there is a delay. You will receive an email when your order ships.
Shipping rates and delivery times
| Destination | Shipping cost | Estimated delivery after shipping | Tracking |
|---|---|---|---|
| United States | Free on all orders | 3 to 5 business days | Provided where the carrier offers it |
| Hong Kong | USPS First-Class Package International: $23.99 for orders up to 8 oz; $32.99 for orders over 8 oz | About 1 to 4 weeks | No tracking |
| All other international destinations | $24.95 flat rate | About 1 to 4 weeks | No tracking |
Delivery times are estimates, not guarantees. Weather, carrier delays and customs can affect delivery.
Import duties, taxes and customs
International customers are responsible for any import duties, taxes or customs fees charged by their country. These are not included in our prices or shipping rates, and we cannot predict their amount. Please check with your local customs office before ordering.
Address accuracy
Please check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, contact us and we can arrange to reship it, which may require additional shipping charges.
Lost, stolen or delayed packages
- If tracking shows "delivered" but you have not received your order, check around your property and with neighbors, then contact the carrier and us.
- We are not responsible for packages confirmed as delivered to the address entered at checkout.
- For delayed packages, please allow the full estimated delivery window before contacting us.
Contact us
Cloudalien Technologies LLC d/b/a Luma by Laura
PO Box 8695, Fleming Island, FL 32006, United States
Email: support@lumabylaura.com
Or use our contact form.